The 4 stages of hospitality we might do it knowing or unknowing. It is recommended to go through this course to better organise or revise yourself on this topic. So if you have guests or customers tomorrow, you would be subconsciously ready to be a good host.
This is great - I love the new things I have learned.
It is a lot more interesting than other courses I have done concerning influencing others. I think it is because the content is very clear and relevant. Also not so abstract. This helps a lot to better understand what, how and when to do things.