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Privacy and cookie policy

New Heroes N.V. respects and protects your privacy. Because we prefer to keep our communications personal, from now on we will refer to ourselves as 'we’ and to you, our client, as ‘you'.

This privacy and cookie policy and our general terms & conditions (of use) form the basis for our processing of your personal data in our possession. By using our online product or by visiting our website, you indicate your agreement.

We consider privacy important and handle your data with great care. You can safely entrust your personal data to us during your learning path. The following explains how we will process your data.

Personal data

We store your data so that you can log on to our website and our online training programmes (‘learning paths’), can complete forms and can ask your questions. By 'data’ we mean all information that you provide to us in the broadest sense, both intentionally and unintentionally. We store the following required personal data: email address, password, first name, prefix, last name, place of residence, and user content. Other personal data are optional and you may complete these or not, as you wish. We also use your data to improve our learning paths, technique and service, and we use the visitors’ statistics to make ourselves better available on the Internet.

Your data will not be made available to third parties, unless that is required to provide our services. Insofar as New Heroes makes use of third parties to implement the Agreement, those third parties will be held to the same obligations as New Heroes.

Your personal data will only be used to provide our services or products. Without your explicit written approval, New Heroes will not use your personal data for its own use or for that of third parties. There are a few exceptions that no company can avoid: (1) if we are required by law – or following a court ruling – to do so, (2) in case of a company take-over, and (3) for any linked services required to make our platform work.

New Heroes sends the users who signed up for the newsletter for instance information on interesting offers, events, or new learning paths. If you no longer wish to receive the newsletter, you can unsubscribe yourself by using the link at the bottom of each newsletter, by contacting New Heroes, or by indicating so in your profile after logging on to New Heroes. 

Personal registration

You create your user account in the registration screen page and enter a password. Your password, which has to meet the complexity requirements, will be encrypted and stored in our system.  You can log in with your email address and password.

Registration via company

After your account has been created, you receive a welcome email with a link to activate your account. Your password, which has to meet the complexity requirements, will be encrypted and stored in our system. You can log on with your email address and password. If your company chooses to offer New Heroes through its company portal, there is no need to create a password.


All personal data and audio & video fragments will be stored in data centres governed by European law.  In each case, up-to-date measures have been and are taken in line with market conditions to avoid loss and abuse of, unauthorized access to, publication, processing and destruction of the data during digital transport and storage. By providing any personal data to us, you indicate your agreement to this transfer, storage or processing. We will arrange secure servers. All website traffic will be encrypted by SSL-technology. If you have been provided with a password or have chosen one yourself to gain access to certain parts of our site, you are responsible for keeping this password secret. We cannot find out what your password is.

Data storage

New Heroes makes lifelong learning possible. Your subscription will therefore continue in an altered form when you unsubscribe: you will continue to have access to the assignments you completed during the period of your subscription. Accessing new content, however, will not be possible. Upon payment, you can continue again in your account at any time. In case of loss, theft or abuse of data, we report the data breach as described in the Data Breach Reporting Obligation Act.

You will be able to access your personal data upon written request. If the summary we provide contains any inaccuracies, please ask us to change or remove the data in writing by notifying us via info@newheroes.com or 073- 844 99 10.


Our website uses cookies. These are small text files placed on a pc, which are read by a browser. This is how we can distinguish you from other users of our website. It helps us to improve our website and make it more user-friendly.

How we use these cookies:

  • Functional cookies: to make the use of the website easier, for instance by recognizing you upon a return visit, allowing you to log on faster.
  • Analytical cookies: to collect usage statistics and to use those in particular to further improve and renew our website.
  • Tracking cookies: to research which other web pages our users visit as well, to create focused marketing activities.

You can set up your browser to not receive any cookies anymore. If you do that, we cannot guarantee that all our services and functionalities will work entirely as they should. Will you continue your learning path on another device? Please don't forget to change your browser set-up on that as well.

Other website or websites

Sometimes, our website contains a link or reference to another website. Do you use the link to such a website? Please keep in mind that the provider has its own privacy policy and that we are in no way responsible or liable for it.

Changes in our privacy and cookie policy 

Check the privacy policy regularly, because New Heroes reserves the right to change this privacy policy. Changes will be published on our website. The privacy & cookie policy was most recently changed on 1 September 2017.


Questions, comments and requests regarding this privacy policy are welcome and can be addressed to:
New Heroes, Bruistensingel 650, 5232 AJ ’s-Hertogenbosch, tel. no. +31(0)73 84 49 910 or via info@newheroes.com.


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