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Privacy and cookie policy

New Heroes B.V. ("We") respects and protects your privacy.

This privacy and cookie policy (together with our general terms & conditions) forms the basis on which all personal data, collected from you or provided to us by you, is processed by us. New Heroes respects the privacy of all users of its online products and ensures that all personal information is treated with confidentiality and care. By using the online product or visiting the website you agree to allow New Heroes to use your data in accordance with this privacy and cookie policy.

Personal data
New Heroes stores your information for the purposes of granting access to the online product, delivering the online product, completing forms on our website, and for communicating with New Heroes. This relates to all information (in the broadest sense) provided consciously or subconsciously by the user.

New Heroes also uses your data to improve its services offered within the environment of the online product, to optimize search results, and to detect and correct any malfunctions or problems with the use of the product.

Your data may be used by New Heroes to inform you about relevant products and services from New Heroes. Please contact us if you have any objection to this, or if you would like to view or correct your data. New Heroes does not provide your details to third parties without your express prior consent unless the law or a court order dictates otherwise, data is required for the provision of our services (e.g. to credit card processors), or if New Heroes transfers all (or almost all) of its assets to a third party.

To learn more about the personal data related to you that we process, and what information this entails, please contact us by e-mail. You can also use this e-mail address to indicate that your personal data may not be used for any marketing purposes.

Our website uses cookies to distinguish you from other users. This helps us provide a good user experience when you view our website, and it allows us to improve our website. Cookies are small text files that are stored on a PC to be read by a browser.

The cookies used for the online product include:

  • Authentication cookies: cookies that identify users when they log in to the product.
  • Function cookies: cookies that are used to verify if t is possible to use cookies, for load balancing, and to enable the use of single sign-on whereby, after logging in one time, you are granted access to all the New Heroes applications.
  • Analysis cookies: cookies that are used to provide information about your visit, including: the full Uniform Resource Locator (URL) clickstream to, through, and from our website (including date and time); products or services that you have viewed or searched; response times, download errors, length of visits to certain pages, interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and the telephone number used to contact our customer service.

You can set your browser to no longer accept cookies. In that case, New Heroes cannot guarantee that all services and features of the online product will function properly. Please note, however, that if you are using another computer, you will need to adjust your browser settings once more for said computer.

All personal information such as name, e-mail address, etc. is only stored at a destination within the European Economic Area ("EEA"). However, certain data (content) is stored on multiple continents for performance purposes. This only concerns (account) information that is not privacy sensitive. By providing personal data, the user agrees to this transfer, storage, or processing.

All information provided to us is stored on our secure servers. All payment transactions are encrypted with SSL technology. When the user is given a password (or if the user has chosen a password) to access certain parts of our site, the user is responsible for the secrecy of said password.

New Heroes cannot guarantee the security of data transmitted to our site; any transmission is at the user's risk.

Other website(s)
Our website may contain, in exceptional cases, a link or reference to another website. If you follow a link to one of these sites, bear in mind that these websites have their own privacy policies and that New Heroes does not accept any responsibility or liability for them. Read the relevant policy before leaving any personal information on these websites.

Changes to our privacy and cookie policy
This privacy and cookie policy has been tailored to the use of and the options provided by the New Heroes website. Any adjustments and/or changes to this website may lead to changes in this privacy policy. So check this privacy policy regularly for any updates or changes.

This privacy and cookie policy was last changed on March 31, 2016.

We welcome any questions, comments, or requests concerning this privacy and cookie policy. Please direct these to:
New Heroes, Bruistensingel 650, 5232 AJ ’s-Hertogenbosch, Netherlands, tel. no. +31(0)73 84 49 910 or info@newheroes.com.

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