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Privacy and cookie policy

New Heroes B.V. (hereinafter: New Heroes) respects the privacy of visitors to its website and of its customers and ensures that the personal information these visitors and customers provide is treated confidentially. Personal data will be processed in a manner that complies with the requirements of the Personal Data Protection Act and - from 25 May 2018 - the General Data Protection Regulation.

Because we prefer to keep our communications personal, from now on we will refer to ourselves as 'we’ and to you, our client, as ‘you'.

Purposes of data processing
Your personal data will be processed by us for the purpose of entering into and executing our (agreements for) services and managing the resulting relationships, including the performance of activities aimed at increasing, maintaining and retaining our customer base. We also use your data to improve our learning journeys, technology and service. And we use visitor statistics to make ourselves easier to find on the internet.

If you fill out a contact or registration form on the website, send us an e-mail, sign up for the newsletter, create an account or subscribe to our online training courses (learning journeys), the data you send us will be kept for as long as necessary to complete the form, answer the question, send the newsletters, manage the account, do and complete the training course and - if you have selected that option - to continue at a later stage, in the context of lifelong learning.

Personal Information
We collect and store your information so that you can login to the website, follow our online training courses (learning journeys), complete forms and ask us questions. By 'information' we mean all information (in the broadest sense) that you consciously and sometimes unconsciously give to us. We record the following mandatory personal data: email address, password, first name, prefix, surname, place of residence and user content. Other personal details are optional and you are free to fill them in or not.

Your data will not be made available to third parties, unless that is required to enter and implement the agreement and provide our services. Insofar as New Heroes makes use of third parties to implement the Agreement, those third parties will be held to the same obligations as New Heroes.

Your personal data will only be used for the purposes mentioned above under the heading "Purposes of data processing".

New Heroes sends information to users who signed up for the newsletter, including interesting offers, events, or new learning journeys. If you no longer wish to receive the newsletter unsubscribe by using the link at the bottom of each newsletter, contact New Heroes, or indicate this in your profile after logging in to New Heroes. 

Personal registration
Create your user account on the registration page and enter a password. A password that meets complexity requirements will be encrypted and stored in our system. Log in with your email address and that password.

Registration via company
After your account has been created, you will receive a welcoming email with a link to activate your account. Your password, having met complexity requirements, will be encrypted and stored in our system. Log in with your email address and password. If your company chooses to offer New Heroes through its company portal, there is no need to create a password.

Storage and security of personal data
All data provide to us, including your personal data and all audio and video clips produced as part of the training, will be stored in data centers in the European Union which are subject to European privacy legislation.

We will ensure that appropriate technical and organizational measures are taken by us and these data centres to prevent destruction, loss, alteration, unauthorized disclosure or access with regard to data transmitted, stored or otherwise processed.

All website traffic is encrypted using SSL technology. If you have obtained or chosen a password to access certain areas of our site then it is your responsibility to maintain the confidentiality of that password. We cannot access your password.

Data storage
New Heroes enables lifelong learning. Your subscription will therefore continue in a modified form if you cancel it: you will continue to have access to the assignments you have created or completed during the subscription period and the related (personal) data, unless those assignments or (personal) data have been removed or transferred to another service provider at your request. Access to new content is then not possible.

Against payment you may continue your account at any time (if not deleted or transferred at your request) and you will also have access to new content. In the event of the loss, theft or misuse of personal data, we will report the data leak as provided in the Dutch Mandatory Disclosure of Data Leaks or as of 25 May 2018 as a data breach in terms of the General Data Protection Regulation.

Your rights
As a New Heroes customer you may make a written request to access, rectify in the event of inaccuracies or delete your personal information. In addition, you have the right to object to the processing of your personal data and from 25 May 2018 to restrict the processing of personal data and to transfer your personal data to another party. For our contact details see the heading "contact" below. 

Our website uses cookies. These are small text files that are stored by your browser on the hard disk of your computer or the (internal) memory of your phone, tablet or other peripheral devices.

We use cookies to remember your settings and preferences and to increase your ease of use. We use the following cookies:

  • Functional cookies: these make using the website easier - for instance by recognizing you on a return visit, so that you can log in quicker.
  • Analytical cookies: collect usage statistics for use, in particular, in bringing further improvement and innovation to our website.
  • Tracking cookies: are used to research which other web pages our users also visit and to create focused marketing activities based on this information.

You can set up your browser to block these cookies. See, for instance the Consumentenbond explanation (Dutch consumer association, 'cookies verwijderen, stappenplan'). If you do this we cannot guarantee that all of our services and functionalities will work entirely as they should. Continuing your learning journey on another device? Don't forget to also change your browser set-up on that device.

Other website(s)
Our website sometimes contains a link or reference to another website. If you use a link to such a website please keep in mind that the provider has its own privacy policy and that we bear no responsibility or liability in that regard.

Changes to our privacy and cookie policy
Check this privacy policy regularly as New Heroes reserves the right to change this privacy policy. Changes will be published on our website. The privacy and cookie policy was most recently changed on May 8th, 2018.

We welcome any questions, comments, or requests concerning this privacy and cookie policy. Please direct these to the processing manager at:

New Heroes B.V.
Van Heemstraweg West 5
5301 PA  Zaltbommel
The Netherlands
tel. no. +31(0)418 682 888

Do you have a question?