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On this page you will find the answers to questions we get asked the most.

Can you not find the answer you’re looking for?
Send an email to info@newheroes.com, or call us: 0416 - 682 888.

Courses

If you are unsure which course  is most suitable for your interests and learning needs, we recommend you do the Personal Development Scan.

We ask you to fill in a survey and once completed we compare your personal interests with our available online courses. We suggest eight suitable courses that match your interest and development needs.

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If you want to see where you are in a course, you can open the table of contents. You will see all chapters. The green checkmarks will tell you which chapters you have already completed and where you paused. In this menu you can also take a sneak peek at what's ahead, or look back at what you've already completed.

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You can take a course online, whenever and wherever you want. You get assignments, and the idea is that you apply these in real life. So, make sure you leave your desk as often as you can, let the assignment sink in and practice before you continue.

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A course consists of several steps and chapters, and we use different learning elements:

  • Setting goals - Before you start your learning journey, we ask you to formulate a goal first.
  • The Wizard - This is a pre-formulated instruction, merging theory with interaction.
  • Questionnaire - This is a list of questions intended for you to learn more about yourself.
  • Open assignment - Get going with this assignment. We want to know how you experienced it, and often we will give you feedback for extra self-reflection.
  • Learning text - These are theory blocks you can review at leisure.
  • Video task- In this assignment we describe a certain situation and ask you to react on video.
  • Video Response Training - In this assignment you get to see a video with an actor playing out a scenario. We ask you to respond to the video and record yourself while doing so.
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The courses are suitable for all levels. Learning new skills does not require complicated theory, but a lot practice. That is the same for everybody. We learn skills by doing. We stay as close to reality as possible and use informal language to keep it easy.

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The duration indicates how much time you are working on the course behind your screen. Keep in mind that you also need time to practice, away from your computer. Practical assignments are spread out over a period of time. How much time you spend, varies from person to person. The minimum time investment is included in the duration.

For example, the duration of a short learning journey is 30 minutes, spread over one to two weeks.

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It is possible that a specific assignment takes you out of your comfort zone, for example: inviting a supporter, or recording yourself on video. In most instances however, if you really cannot, or do not want to record a video, we offer an alternative assignment. If an alternative is available, this will be displayed directly below the assignment.

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Have you been granted an exemption? This indicates that you have already completed this learning element in another New Heroes Academy online course. You can skip this learning element (although practice is key of course…). Learning elements that are granted exemption, carry the label ‘Exemption’ in the side menu.

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We develop our courses in collaboration with experts, our 'masters'. Most of our Masters are experienced trainers, or coaches who have a background in behavioral sciences. Together with our learning experts we develop and maintain our online courses.

Read more about our masters.

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Yes. New Heroes Academy is an accredited learning organisation, accredited by Dutch educational organizations, as well as the renowned International Learning and Performing Institue (LPI).

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As soon as you have read all chapters and finished all assignments of your course, you will be able to download your badge or your certificate, (depending on the length of the learning journey you just completed).

You will receive a…

  • badge after completing 15 and 30 minute courses
  • certificate after completing courses from 2 to 12 hours
  • diploma after completing three combined courses
  • goal-badge after achieving your learning goal
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Go to your personal dashboard. At the bottom left corner, you will find ‘Accomplishments’. Click on ‘Show all accomplishments’. This will take you to your dashboard. Use the drop-down menu to select your preference (all or a specific selection). 

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Share on your LinkedInprofile
You can add your badge or certificate to your LinkedIn profile, so everyone can see that you have mastered new skills. Click on the button 'Add'. We have already filled in your details, the only thing left to do is 'Save'. 

Share with someone else
You can share your accomplishments with, for instance, your HR-manager. You are in control of which badge, certificate or diploma you share. 

Go to your personal dashboard. At the bottom left corner, you will find ‘Accomplishments’. Click on ‘Show all accomplishments’. This will lead you to your dashboard, showing all your badges, certificates and diplomas. The default is 'private', so if you want to share your accomplishment, you'll have to switch the default to 'public'. 

Click on the padlock icon on a title. In the pop-up menu select Public and save. Click on Share and fill in the email address of the person you want to share your accomplishment(s) with. This person will receive a link to your public accomplishments.

At any given point in time you can switch back to Private. Just click on the Public icon (see image).

Select Private in the pop-up menu and save.

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Learning Pathways

A learning pathway consists of three individual courses that complement each other in a specific discipline and teach you the skills you need. For instance, the learning pathway Sales is made up of Consultative selling, the Elevator Pitch and Influencing. When you master these courses you'll be fully equipped for a job in sales.  

When you have successfully completed the three individual courses, you'll be awarded a diploma for the entire learning pathway.

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Go to your personal dashboard. Click on ‘Find a course’, at ‘Explore’. Search for ‘Learning pathway’. Click on 'Start'.

The next screen you'll see, is a presentation of the courses that are part of the learning pathway and your progress so far with each individual course. It is possible that you have previously completed a single course that is also part of a learning pathway. 

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This depends on which courses are part of your learning pathway and your pace of work. Expect an average screen time of six to twelve hours, spread over four to nine months.

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You can access your progress on your personal dashboard. At the bottom of 'Continue with', click on 'Show more'. This will take you to the overview 'My courses'. You can find the course you are working on at 'Active' or - if already completed - at 'Completed'.

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As soon as you have completed the three individual courses, a button marked 'Download' will appear on your learning pathway dashboard. You can download an eco-friendly digital version of your diploma.

If you prefer a hard copy diploma, leave your personal information. We will print your diploma on high quality paper and send it per regular mail. You'll have to frame it yourself though ;-)

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Share on your LinkedInprofiel
You can add your diploma to your LinkedIn profile, for everyone to see and to show that you have mastered new skills. Click on the button 'Add'. We have already filled in your details, the only thing left to do is 'Save'. 

Share with someone else
You can share your accomplishments with, for instance, your HR-manager. You are in control of which badge, certificate or diploma you share. 

Go to your Accomplishments (click on your name in the upper right corner). This will lead you to your dashboard, showing all your badges, certificates and diplomas. The default is 'private', so if you want to share your accomplishment, you'll have to switch the default to 'public'. 

Click on the padlock icon on a tile. In the pop-up menu select Public and save. Click on Share and fill in the email address of the person you want to share your accomplishment(s) with. This person will receive a link to your public accomplishments.

At any given point in time you can switch back to Private. Just click on the Public icon (see image).

Select Private in the pop-up menu and save.

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Learning goals, dashboard & profile

When you start a course, you embark on a learning journey. The better you have in mind what it is you want to learn, the better the process of learning will go. Whenever you think about your learning goals, all the things you're good at - and also those you're not so good at - will come to mind. By defining your own learning goals, you are also taking responsibility for your personal development. A learning goal enables you to reflect on the success of your learning journey.

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How do you set a goal?

  1. Dare to dream. Imagine you wake up tomorrow and everything you ever wanted to do, or achieve, has been achieved. What does that look like? What do you do that's different? How do you feel?
  2. Your dream? If you pursue something because you feel you're supposed to, or because others think you should, it's much harder to achieve it. Your own dreams motivate you to persevere, even when things get tough. So, is it truly your dream?
  3. Make a plan. What is the most important goal, in order to realize you dream? What exactly do you want to have achieved, and when? What is the first step? Make it as explicit as possible, so you can always check to see if you're still on the right track along the way.
  4. Write it down. Dreams and goals are beautiful, but still very easy to abandon. If you write them down, you're committing yourself and anchoring it in your memory. And this ensures you sub-consciously already begin to take steps toward your goal.
  5. Share your goal. Telling others what your goal is, makes it easier for you to stick to it. And others can then also support you when things get tough. So, be courageous and tell those around you what it is you're going for!
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Once you are logged on, you see an overview of your current learning goals and how many steps you already took to reach them. Each learning element within a course is seen as a step you take towards achieving your learning goal. 

If you have already reached your goal before the end of the course, you can check it on your personal dashboard, in the course or in the goals overview. Hereafter, you can set a new goal and focus on that for the remainder of the course.

You also receive a goal badge every time you successfully complete a course or reach a personal learning goal. 

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When you set your goal, you will also be asked to set a deadline, and plan your learning rhythm. By doing so, you block time in your schedule, which keeps you committed to your planning.

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Your learning rhythm is made up of those moments that you work on your goals with New Heroes Academy. You can easily import it into your own agenda. An effective way of keeping you focused on achieving your goals.

Do you want to change your learning rhythm? Go to your personal dashboard and click on the icon  ‘Settings’. At the block on the right side of your screen, you can edit your learning rhythm.

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Go to your personal dashboard. At 'Continue with', you will find your active learning journeys. Click on 'Show more'. In the dropdown menu, you can select one of the options below:

  • Active learning journeys: courses you have started.
  • Completed learning journeys: courses you have finished.
  • Favorite learning journeys: courses you marked as favorite (with a heart icon).
  • Archived learning journeys: courses you have previously archived. You can reactivate them again anytime. 

To go directly to your favorite course, go to 'Explore' on your personal dashboard. Click on 'Course wishlist'.

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You can always change your email address, on your profile page.

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Motivator

A motivator helps you to achieve your goals. You’ll meet him on your personal dashboard, where he offers you words of encouragement.

A motivator also sends emails with encouragement. He'll keep you focused, challenges you every so often and energizes and inspires you.

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Charly
You want to achieve your goal(s) sooner rather than later. You are someone who needs the maximum amount of encouragement and motivational support, delivered with enthusiasm and positivity. A digital bootcamp instructor. Preferably too much than too little support to guide you to your goal(s).

Sammy
You appreciate a pep talk every now and then. At regular intervals, but not overdoing it. This friendly and personable guide is who you need.

 

Jaimy
You have a natural tendency to stay motivated. It's easy for you to get started and keep on going. However, you can still appreciate words of inspiration and encouragement. Unconventional, surprising and original. A little push is all you need.

Billy
You think proactively about tasks, and don't need much encouragement to reach your goal(s). A soft approach is not for you. You prefer someone who tells it like it is, and certainly not too often. The occasional reminder is good enough for you.

 

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A motivator monitors your learning process and keeps an eye on your deadlines. He has no access to any of your answers or comments that you post on our platform. 

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A motivator will help you take the necessary steps towards personal growth and development. He'll keep you focused, help you identify opportunities and be your coach along the way.

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Yes, you can switch motivators in the middle of a course.

Go to your personal dashboard. You’ll find ‘My motivator’ in the block on the left side of your screen. Click on the pencil in the top right corner. Select a motivator and click on ‘Save’.

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Go to your profile, select 'Update profile', scroll down and check: 'I don't want a motivator'.

You will not receive inspirational emails with a virtual pat on the back, words of encouragement or explanations. Our data shows that users who have checked this option, will start to feel less motivated and have a hard time sticking to their goal(s).

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Supporter

Working with a supporter is something that is unique to New Heroes Academy. It is a person that you have chosen yourself, someone whom you trust and invite to guide you on your learning journey. Depending on the theme of your course, you can choose your best friend, a family member or a colleague or supervisor - or all of them. Because we know that changing behavior can sometimes be very difficult all on your own. A supporter can mirror your actions, showing you things about yourself that you do well and things that you need to work on.

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At various times during a course, you will be asked to share your answers or videos with a supporter. You can invite supporters when you've finished an assignment. You can invite as many supporters as you like, and customize your invitation to each supporter. The supporter then receives an email with an invitation provide feedback. Once you've invited a supporter, you can continue with your course. We will notify you when your supporter has sent you a reply.

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You will be surprised to know how others perceive your. More often than not, other people notice things that you yourself are not even aware of. A supporter can help with your personal development by giving you more insight into yourself, by supporting you throughout your learning journey and by motivating you with their knowledge of your goals. We encourage you to use the integrated supporter tool.

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No, a supporter does not need to have a subscription to New Heroes Academy.

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Finding the best person to support you can be a challenge. For your information: a supporter does not have to be a member of New Heroes Academy.

Here are a few suggestions: your partner, a friend, a family member, your supervisor, an acquaintance, a co-worker, or a new contact, for example a LinkedIn contact. 

Also consider your requirements for a supporter: Do you want someone who knows you well? Do you want someone who is knowledgeable about a certain topic, or feels the same way about it as you do? Do you want someone who will encourage you? Do you want someone who can be objective?

And of course you can always invite more than one supporter. Unable to find a suitable supporter? Then consider a professional coach. New Heroes Academy can provide e-coaches.

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A supporter only has access to the specific assignment for which you have invited him/her. He or she has no access to other course elements or assignments or videos. You will receive an email as soon as your supporter has provided his or her response or feedback to your specific question.

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Your supporter received a single invitation by e-mail to provide feedback. It may be that he or she has not seen the email yet, or has simply forgotten. Feel free to ask again if they have read the email.

New Heroes Academy automatically sends a friendly reminder to your supporter after seven days.

In the meantime, you can continue with your course.

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You can always change the e-mail address of your supporter. Go to your personal dashboard. Click on the icon for ‘Settings’ in the top right corner. Choose ‘Manage supporters’. Edit the supporter’s email address or remove it. Go to the assignment in the course and select the supporter. Submit your assignment again.

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What should I do now? Do I want to become a supporter? You'll find the answers to all your questions here.

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Features

To make your progress visible, New Heroes Academy works with 'levels' and 'points'. We award Hero points for every level you advance. The more you grow, the more points you receive, the higher your level.

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You earn points with every chapter and course you complete. You also earn points for the goals you achieve, as well as for activating a supporter. As you collect points, you get access to increasingly higher levels.

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A notification is a message you receive during a learning journey as an additional reminder or extra motivation.

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If you found something fun or interesting in a course, you can revisit it whenever you want. Just mark  the learning element as a 'bookmark'.

You can find your bookmarks on your personal dashboard. Click on 'My bookmarks' in the block on the right side of your screen.

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After completing our medium-length and long courses you receive a certificate that you can download and print. But you can also share it on your LinkedIn profile, so that everyone will see that you have developed new skills.

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You can always change your e-mail address. Go to your personal dashboard. Click on the icon for ‘Settings’ and choose ‘Edit’ in the block ‘Profile’.

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Privacy

The answers your give, the video's you make and the files you upload are only visible to you. Of course there is one exception. If you've invited a supporter to provide feedback, this person has access to that specific assignment only.

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No. We are in compliance with GDPR. Your manager cannot see which courses you are taking. Your manager is also not authorized to see your answers or videos. However, you can invite your manager to become your supporter. Your manager will then solely see the answers to the specific assignment for which you have invited him or her. 

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Payment & membership

Your periodic (monthly) subscription is activate as soon as you have made your first payment. 

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You can terminate your account at any time. Log in to your account. Click on the icon for ‘Settings’ at the top right side of your screen. At ‘Profile’, click on ‘Edit’. At the bottom of this page, you will see the option to terminate your account.

Your subscription will be terminated at the end of the current month. You will find the end date at ‘Profile’.

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You can terminate at any time, even in the first month. If you have joined on the 15th of September, your account runs through the 15th of October, and you can continue to use our platform until then, even if you terminated your account on the 21st of September.

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Your information will be saved and you can access every assignment you ever did. This is how we enable life-long learning. Are you ready to pick up again? Then activate your account again.

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You have to stop payment for your personal account yourself. You can do this monthly.

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If you log in with your 'old' information, you will be asked if you would like to continue your account yourself. After that you can pick up where you left off.

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You can use your voucher to extend your subscription. Log in to your account. On your personal dashboard, click on the icon for ‘Settings’ at the top right side of your screen. At ‘Profile’, click on ‘Edit’ to take out a new subscription. Select ‘pay with voucher’.

If you don’t have an account yet, go to ‘Plans’ in the main menu. Enter the voucher code here to redeem your voucher.

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Technical questions & system requirements

For the video assignments and the video response training you need a videocamera. We will ask you to grant permission to use your webcam the first time you start a video assignment.

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Quite possibly, you need to grant permission. You can do this in your browser settings. Click here to see how to do that for each browser.

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You can upload the following files: jpg, jpeg, png, gif, pdf.

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No, there is no New Heroes Academy app. You can add the webpage to your home screen on your phone/tablet. It will appear as an app icon on your home screen and opens just like any other application on your homescreen.

For iOs: 

  1. Open www.newheroes.com in Safari on your iPhone or iPad
  2. Click on the share-icon (little square with arrow pointing up)
  3. Scroll down to see more options
  4. Click on the option: add to home screen
  5. Rename 
  6. A new app icon will appear on your home screen, next to your other applications. 

For Android:

  1. Open www.newheroes.com in Chrome
  2. Select: add to home screen
  3. Rename
  4. A new app icon will appear on your home screen, next to your other applications. 
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Customer service & contact

Contact us by phone, email of Whatsapp.  

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New Heroes Academy
Van Heemstraweg West 5
5301 PA Zaltbommel
The Netherlands

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For businesses

Your employees are your most valuable asset. Our collaboration is not only focused on offering online courses, coaching and blended learning. Our intention is to have a true partnership with your company.

New Heroes Academy helps you to achieve your organizational goals. We offer support and provide the 'tools' for your company to work with. We also maintain these tools and show you how to use them effectively. Business impact, applicability on work floor level and better results: that's what we stand for.

We offer you the best within our means, and we're always available to discuss and improve other issues regarding HR, education, coaching and/or development. 

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We will appoint an account manager, and customer support agent, and an implementation coach who will always be ready to help.

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Starting from 20 employees up to 5000+ or even more. Contact us to discuss all options and pricing.

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Personal development, as well as organizational development is an ongoing process. We believe that people who focus on personal growth are happier and more productive. But true behavioral change cannot be achieved in just one month, or even in two. For this reason we offer a standard multiple year program.

However, if you feel that a different subscription length is more suitable for your organization, we are happy to discuss this.

Send and email to info@newheroes.com.

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Yes, you can. Contact us for our product pricing and licensing model.

Send an email to info@newheroes.com.

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The administrator is the designated person in your organization, who manages the business account. You decide who that will be.

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You can manage users, modify company information and review learning analytics. If you need any help, please contact us at info@newheroes.com.

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You can add new users to your organization dashboard. We can also do this for you.

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Data on your learning analytics dashboard is anonymized and cannot be linked to individual users. (GDPR). However, you can access general information like age group, or gender. You can also analyze data regarding the use of the platform: which course is popular, how many hero points were collected etc.

We'll be happy to help you configure your settings.

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After the kick-off session our implementation consultants takes over. They will contact you frequently to offer you advice about activation, new trends, analytics etc.

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