Online: Customer focus

Create 'raving fan' customers

What is customer-focused behavior and what can you achieve with it? In this online course you will gain insight into how you come across to customers and learn to present yourself as the ultimate ambassador of your company.

Whether in the hospitality industry, a retail setting, or over the phone, whether you're working as a consultant on the go or in the office with another department, one thing remains constant: the importance of a satisfied customer.

You will learn about customer interactions, non-verbal cues, body language, and the essentials of a successful customer conversation. You will explore creative solutions and develop the ability to empathize with others. Active listening, summarizing, and probing will become second nature to you, all with the ultimate goal of creating satisfied customers.

By the end of this course, customer focus will be ingrained in your nature. After all, who wouldn't want customers to become fans of their service? Let's get started!

  • Theme: Personal effectiveness
  • Be the company's ideal representative
  • Reading time: 2 hours, exclusive of practice and assignments
  • tudy time: 12 hours (estimated)
  • Total duration: 2-6 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

In the food and beverage sector, in a store or on the phone. Whether you work outside of the office, as a consultant or when dealing with another department. Whoever your customers are, a happy customer is always priority number one. You want to help in the best way you can, and customers expect better service every time. This learning journey is something for you, if you want your customers to walk away with a positive feeling. If you want to put a smile on a grumpy customer's face, pleasantly surprise a client or learn how to deal with a difficult guest. With this training, you'll become your company's ideal representative.


You've gotten a sense of the customer focus training. Do you want your customer to become your fan too? Get started right away!

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