Creating 'raving fans' customers.
What is customer focused behavior and what does it achieve? In this learning journey, you'll get more insight into the way you come across to your customers and you will learn to manifest yourself as the perfect promotion for your company. Be it in the food and beverage sector, in a store or on the phone. Whether you work outside of the office, as a consultant or when dealing with another department. Whoever your customers are, a happy customer is always priority number one. You'll learn about customer contact, non-verbal signals, body language and constructing a good customer conversation. You'll search for creative solutions and place yourself in someone else's shoes. Listening attentively, summarizing and asking further, with a happy customer as a goal. After this training customer focus will be second nature to you. You want your customers to become your fans, don't you? Let's get to it then!
Includes, among others, the topic of difficult customers.
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In the food and beverage sector, in a store or on the phone. Whether you work outside of the office, as a consultant or when dealing with another department. Whoever your customers are, a happy customer is always priority number one. You want to help in the best way you can, and customers expect better service every time. This learning journey is something for you, if you want your customers to walk away with a positive feeling. If you want to put a smile on a grumpy customer's face, pleasantly surprise a client or learn how to deal with a difficult guest. With this training, you'll become your company's ideal representative.
You've gotten a sense of the customer focus training. Do you want your customer to become your fan too? Get started right away!
Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.
Annet is the passionate master behind our customer focus learning journey. She is dedicated to helping as many people as possible to reach their full potential.
I just find it fascinating to teach and to help people develop. That by making small changes, people can become better at something and in that way discover a side of themselves they did not yet know they had - and be very happy when they do. That you can somehow contribute to that, I think is pretty cool. So, what’s great about this product is that in a very easy way you can reach a large number of people. You can accomplish a lot in a personal conversation, but then you only reach one individual. Now, with 1 product you can reach many and, naturally, that is very satisfying. And when people give feedback that the training really did help them; well, that’s when you’ll see me do a little dance. I am Annet Nimeijer; learning specialist at New Heroes.
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