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Online: Customer focus

Create 'raving fan' customers

What is customer focused behavior and what do you accomplish with it? In this learning journey you will learn how to be your company's best marketing asset, in a store, a restaurant, or on the phone. Whether you work away from, or in the office.

Whoever your clients are, a satisfied customer is priority number one. You will learn about interacting with customers, body language and non-verbal signals, and conducting a productive conversation. You will learn how you come across and how others view you. You will place yourself in someone else's shoes and come up with creative solutions to their problems, listen attentively, summarize and probe deeper when trying to satisfy your customer's needs.

When you've finished this online course, customer focus will become second nature to you. You want to create 'raving fans', don't you? Let's get to it then! 

Includes, among others, the topic of difficult customers.

  • Theme: Personal effectiveness
  • Duration: 2 hours
  • Spread out over 2-6 weeks
  • Be the company's ideal representative

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

In the food and beverage sector, in a store or on the phone. Whether you work outside of the office, as a consultant or when dealing with another department. Whoever your customers are, a happy customer is always priority number one. You want to help in the best way you can, and customers expect better service every time. This learning journey is something for you, if you want your customers to walk away with a positive feeling. If you want to put a smile on a grumpy customer's face, pleasantly surprise a client or learn how to deal with a difficult guest. With this training, you'll become your company's ideal representative.


You've gotten a sense of the customer focus training. Do you want your customer to become your fan too? Get started right away!

Meet the master

Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.

Annet is the passionate master behind our customer focus learning journey. She is dedicated to helping as many people as possible to reach their full potential.

I just find it fascinating to teach and to help people develop. That by making small changes, people can become better at something and in that way discover a side of themselves they did not yet know they had - and be very happy when they do. That you can somehow contribute to that, I think is pretty cool. So, what’s great about this product is that in a very easy way you can reach a large number of people. You can accomplish a lot in a personal conversation, but then you only reach one individual. Now, with 1 product you can reach many and, naturally, that is very satisfying. And when people give feedback that the training really did help them; well, that’s when you’ll see me do a little dance. I am Annet Nimeijer; learning specialist at New Heroes.

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