New Heroes BV: place of business and registered office
Van Heemstraweg West 5, Zaltbommel, the Netherlands
Chamber of Commerce number 63316544
VAT number NL8551.83.676.B01
Code of Conduct Consumers
This code of conduct sets out standards for agreements between learning providers, who are a member of the Nederlandse Raad voor Trainingen en Opleidingen NRTO (Dutch Council for Training and Education NRTO), and their consumers. View the NRTO Gedragscode Consumenten.
You will find the Klachtenregeling Geschillencommissie NRTO (Complaints Procedure NRTO) in the New Heroes Klachtenprocedure (Complaints Procedure).
Click here for the general and user terms and conditions for businesses.
In these General Terms and Conditions, the following terms have the following meaning in plural or singular form:
Client: Any party that enters into an Agreement with New Heroes.
New Heroes:The private limited liability company New Heroes B.V.
Parties: New Heroes and Client/User.
IP rights: All intellectual property rights and related rights, such as copyrights, trademark rights and database rights.
User: A natural person who, under the Agreement, has the right to access and use the Content made available by New Heroes.
Services: All services offered by New Heroes (in the broadest sense of the word).
Products: All products (in the broadest sense of the word) offered by New Heroes.
Shop: the New Heroes website, as well as any registration form or other method of registering for a New Heroes Service or Product that is mentioned on it.
The following Terms and Conditions are applicable to, and form an inextricable part of, all our offers, orders, agreements and the execution of such. Please read the General Terms and Conditions carefully.
These General Terms and Conditions will, at all times, take precedence over the General Terms and Conditions of the User/Client.
We will only provide (use of) our services in accordance with these General Terms and Conditions. If you do not agree to these General Terms and Conditions, you will not be able to use our services.
We devote a great deal of attention to the quality of our services. If you are in any way not completely satisfied please contact us within one month. You can do this by email or by clicking here. If you prefer to phone please call our customer service department on +31 73 84 49 910.
An Agreement is only concluded when an order is received from the Client, via the Shop, and if New Heroes has issued the client an email confirmation of the order.
An offer from New Heroes is revocable, obligation-free and valid for the indicated period. If the Client accepts an offer from New Heroes, New Heroes may revoke the relevant offer within two (2) business days after issuing such notification.
Without prejudice to the aforementioned, supplements and amendments to the Agreement can only be agreed upon in writing between New Heroes and the Client. New Heroes may at all times – where applicable – implement amendments, reduce and/or remove the scope, content and/or functionalities of the Content, Services and/or Products. If the change is major, in New Heroes’ opinion, it will inform the Client in advance. If warranted by the change, in New Heroes’ opinion, New Heroes will enter into consultation with the Client to discuss a possible reduction to the agreed fee for the Content, Services and/or Products.
New Heroes is entitled to make certain parts of the Content only available to Client solely on payment of an additional charge. This provision serves to address situations (but is not limited to such situations) in which Client, for instance, wishes to make use of the Webinars made available by New Heroes.
In the event that the Customer orders a Service or Product from a Shop, payment must be made immediately in the manner stated in the Shop. Other orders will be paid on the basis of an invoice sent by New Heroes. Invoices must be paid within fourteen (14) days of the invoice date, unless the Parties agree otherwise.
For vouchers, the voucher number is determinant. A voucher must be activated before the end date indicated on the voucher.
If the Client is in default, New Heroes may validly claim compensation for extrajudicial collection fees, as indicated in the graduated scale for extrajudicial collection fees (Staffel Buitengerechtelijke Incassokosten, BIK).
The Client may not suspend payment or offset payments due to (alleged) shortcomings on New Heroes’ part.
The following terms and conditions will apply to Client for cancellation of a classroom/virtual training.
New Heroes is entitled to cancel the participation of the Client (or his/her substitute) or assignment for the classroom training without stating reasons. If this is the case, the Client is entitled to a full refund of the training fee.
A Client, who is not acting in the course of any profession or business may cancel the Subscription by logging into the New Heroes website, and cancelling the Subscription in accordance with the step-by-step plan listed on the website under FAQ. Following cancellation of the subscription, the Client will still have access to the Content offered by New Heroes for one month. After termination the subscription continues in altered form. A Client who wishes to do so and has made this known/ticked the appropriate box will still be able to access the tasks that were carried out during the subscription period, but will no longer have access to other content offered by New Heroes.
Please take note that subscriptions will be renewed automatically until cancelled. Subscriptions can be cancelled on a monthly basis.
Without New Heroes’ permission, the Client will not be allowed to develop and/or offer similar training, based on the Training and/or learning materials provided.
New Heroes will not provide any personal data of the User(s) to third parties, unless this is necessary for provision of the Services. If and insofar as New Heroes enlists the services of third parties for execution of the Agreement, such third parties will be bound by obligations identical to those applying to New Heroes.
All IP rights, connected to the Products and/or Services provided under the Agreement, and connected to the Content, will belong exclusively to New Heroes and/or its licensors, unless expressly agreed otherwise in writing. The provisions of this article constitute a reservation within the meaning of Article 15 section 1 of the Copyright Act.
None of the provisions of these General Terms and Conditions imply a transfer of IP rights.
The Client is not allowed to remove or alter any indication of IP rights in/on the Products and/or the (results of the) Services.
New Heroes expressly refrains from waiving any personality rights as referred to in Article 25 of the Dutch Copyright Act.
If the IP rights for all or part of the Services, Products and/or Content belong to New Heroes’ licensors, the Client may have to accept such third parties' licensing provisions and licensing terms and conditions in order to be able to use (all of the functions of) the Services and/or Products. The Client will not have a valid claim against New Heroes, in this regard, if the Client does not wish to accept the third party’s licensing provisions and licensing terms and conditions.
If it has been irrevocably established by law that the Services, Products and/or Content supplied by New Heroes constitute(s) an infringement of any IP rights belonging to a third party, or if, in New Heroes’ opinion, there is a good chance that such infringement will occur, New Heroes will, if possible, ensure that the Client can continue to use the Service and/or Product – or can at least use a functionally equivalent product or service – in an uninterrupted manner. Any other or further liability or indemnification obligation on New Heroes’ part, on account of infringement of third-party IP rights, is completely excluded.
The Client will use the Services and/or Products at its own risk and under its own responsibility.
The Client guarantees that it will not use the Services and/or Products:
The Client indemnifies New Heroes against all claims from third parties, loss or damage and costs resulting from and/or related to and/or the result of a violation of the above-mentioned guarantee from the Client.
A Client, who is not acting in the course of any profession or business, may cancel the Subscription by logging into the New Heroes website, and cancelling the Subscription in accordance with the step-by-step plan listed on the website under FAQ. Following cancellation of the subscription, the Client will still have access to the Content offered by New Heroes, for one month. After termination of the subscription, the Client will still be able to consult the tasks that were carried out during the subscription period but will no longer have access to other content offered by New Heroes.
Both Parties may dissolve the Agreement, in full or in part, without the need for a written default notice or legal intervention, and without being obliged to pay any compensation, with immediate effect, if the other Party requests suspension of payment, has been declared bankrupt, or if the Debt Repayment Natural Persons Act has been declared applicable. New Heroes may terminate the Agreement, in full or in part, if the Client fails imputably to fulfil the obligations stemming from the Agreement. New Heroes may terminate the Agreement, in full or in part, if and from the moment that the Product or Service which is the subject of the Agreement can no longer be supplied, is withdrawn from the market, or will otherwise become temporarily or permanently unavailable.
If, at the time of dissolution as intended in this article, the Client has already received services as part of execution of the Agreement, the relevant services and the associated obligation to pay for them will not constitute any right to cancellation, unless New Heroes is in default with respect to such services. Any amounts for which New Heroes has already issued an invoice, in connection with what it has already performed or supplied as part of execution of the Agreement, prior to dissolution, will still be owed and will become immediately claimable upon dissolution.
Articles which, by their nature, are destined to remain applicable after termination of the Agreement, will remain in full force upon termination of the Agreement.
If any of the provisions of these General Terms and Conditions of Use are declared void or voidable, entirely or in part, or are otherwise found to be invalid, the remaining provisions will remain in full force. The provisions that are not legally valid or cannot be legally enforced will be replaced by provisions that approximate the intent of the original provisions to be replaced, to the greatest extent possible.
NRTO New Heroes is affiliated with the trade association NRTO and has received its quality mark. Learning providers receive this quality mark when they comply with the NRTO standards for quality and professionality. A learning provider with a NRTO quality mark meets the criteria of the quality marks and certifications, established by an independent certifying organization. A learning provider with the NRTO quality mark is transparent about products and services, offers adequate services, has a professional conduct, knowledgeable employees and frequently measures customer satisfaction. New Heroes complies with the terms and conditions of the NRTO Geschillencommissie (NRTO Disputes Board).
The Client cannot transfer, license or sublicense the rights and obligations stemming from the Agreement, to a third party, unless New Heroes has provided its express written permission. New Heroes will not withhold such permission without reasonable grounds.
New Heroes may transfer, license or sublicense the rights and obligations stemming from the Agreement, to a third party, without the Client’s permission.
Failure on New Heroes’ part, at any given time, to invoke the legal right(s) or authority assigned to it under the Agreement, will not constitute a waiver of such right(s) or authority.
These General Terms and Conditions of Use are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is expressly excluded. The court with jurisdiction in the Oost-Brabant district has exclusive jurisdiction to take cognisance of disputes which arise in connection with these General Terms and Conditions of Use.
New Heroes reserves the right to amend the General Terms and Conditions. The amendments will take effect as soon as the new General Terms and Conditions have been posted on this website. These General Terms and Conditions were last amended on 29 April 2021.
The provisions listed in this section (Online Products), will apply in addition to the above-mentioned General Provisions, if New Heroes supplies Online Products to the Client. The provisions for ‘Online Products’ will take precedence in the event of a discrepancy between the provisions listed in both sections.
New Heroes will grant the Client the non-exclusive, non-transferable and non-sublicensable right to use the Online Products and the Content included therein, for a limited period of time, in accordance with the provisions of the Agreement, on condition that the Client makes full and timely payment of the applicable fee for the Online Product. Without prejudice to the other provisions of the Agreement, the Client’s right of use exclusively entails the right, in accordance with New Heroes’ instructions and specifications:
The Client may only use the Online Products for its own business operations and the Online Products may only be used by the agreed number of Users. The Client will not make the Online Products available to third parties.
Except to the extent permitted on the grounds of mandatory legal provisions, the Client shall not be allowed to alter, translate, reproduce, decompile, or reverse engineer the Online Products, or combine the Online Products with other works or create derivative works from the Online Products.
The Client will grant New Heroes and third parties appointed by New Heroes access to the area where the Online Product is stored and/or used, to check whether the Online Product is used in accordance with the allowed rights of use.
The Client agrees to grant and supply to New Heroes the access, assistance, data and materials required, to ensure that New Heroes can provide proper access to the Online Products.
Unless agreed otherwise, New Heroes may, if deemed necessary in New Heroes’ opinion, take Online Products and one or more components thereof offline, temporarily, and/or restrict the use thereof for the purpose of preventative maintenance or to implement corrections or changes, among other things. New Heroes will inform the Client as soon as possible if the Online Products will be temporarily unavailable or if use thereof will be restricted. New Heroes will inform the Client, as soon as reasonably possible, in the event of emergencies resulting in Online Products having to be taken offline immediately or resulting in use thereof having to be restricted immediately.
New Heroes does not guarantee that the Online Products are free of defects and will run without interruptions. New Heroes does not provide any guarantees in connection with suitability for a specific purpose or specific use.
New Heroes is not responsible for the acquirement and / or proper functioning of the Client’s infrastructure or that of third parties. New Heroes is not liable for loss, damage or costs resulting from transmission errors, failure to function or improper functioning of computer-, data- or telecommunication facilities, including the Internet.
The Client is responsible for meeting all possible technical and functional requirements imposed by New Heroes, in order for the Online Products to be used.
The Client needs login credentials in order to be able to use Online Products.
It is the Client’s responsibility to keep the login credentials secret. The Client must inform New Heroes immediately when it becomes aware of or suspects that unauthorized individuals have gained access to its login credentials, without prejudice to the Client’s own responsibility to take immediate and appropriate action, such as to change its login credentials, among other things. The Client will, at all times, be responsible and liable for use of the Content and Online Products by third parties using the Client’s login credentials. The Client will indemnify New Heroes against all loss, damage and costs resulting from and/or related to use of the Content and/or Online Products by third parties using the Client’s login credentials.
Client/User is responsible and liable for all use and storage of content of Online Products and warrants that the provisions of the Agreement will be complied with. If the Client/User invites one or more supporters (hereinafter: the Supporter) to participate in the learning journey, the Client/User warrants and is responsible and liable for the storage of the content of the Supporter and the use made by the Supporter of the New Heroes platform and Products, as well as for any violation by the Supporter of New Heroes' general and user terms and conditions and of the applicable privacy laws.
The Client is responsible for indicating to New Heroes which users may have access to the New Heroes platform. New Heroes may block access to users.
You are 18 or older or have permission from your parent or guardian to visit this website. If you do not agree to these General Terms and Conditions of Use, please leave the website immediately.
This New Heroes website is maintained with the utmost care. Nevertheless, New Heroes cannot guarantee that this website and the Information published on it will always be complete, correct or up to date. The Information is intended solely as a source of information and not as advice. New Heroes cannot guarantee that the Information does not infringe the intellectual property rights of third parties or is otherwise unlawful towards third parties.
The Information on this website, originating from third parties, only conveys the relevant third party’s personal opinion. New Heroes is not responsible for the content of this Information and accepts no liability for it.
The website, design, text, ‘content’, logos, images and the manner of compilation are protected by the copyrights and/or intellectual property rights of New Heroes or its licensors.
You may consult this website and the Information and may make copies thereof for your own use, by printing or saving, for instance, except when indicated otherwise on the website or in the Information. Every other form of use of the website or the Information will be subject to New Heroes’ prior written permission.
When you use the publication options or interactive services on the website (as a User), you agree to the following General Terms and Conditions of Publication and to the forms of interaction:
New Heroes will determine whether or not the forms of interaction have been violated. New Heroes does not have to justify its decisions in this respect, whatsoever, to the User(s) or to third parties. New Heroes is not responsible for the content of contributions posted by Users of the website. New Heroes reserves the right to remove contributions at any given time, without having to justify its actions.
New Heroes may freely determine, at its discretion, whether any of the General Terms and Conditions of Use have been violated. New Heroes does not have to justify its decisions in this respect, to the User(s) or to third parties. If New Heroes is of the opinion that these General Terms and Conditions of Use have been violated, it may proceed to remove the relevant User’s access rights for the website or use of the website. The aforementioned does not affect New Heroes’ ability to recover the loss or damage suffered by it, and by third parties, from the relevant User(s).
This website and its contents are provided without warranty of any kind, either express or implied. New Heroes and its affiliates (including but not limited to its employees, directors, affiliates or other representatives) shall not be liable for any damages arising out of the use of (or inability to use) this website or the Information, unless the damages are the result of willful intent or willful recklessness on the part of the New Heroes.
New Heroes is not responsible for the content or performance of external websites referred to via this website, nor is it responsible for the quality of any products or services offered on such websites, and consequently accepts no liability in that respect.
New Heroes is also not responsible for the content posted on this website by third parties, including Users.
Any loss, damage and/or costs incurred by you, in connection with use of the website, will be for your own account. New Heroes and its affiliates – including but not limited to its employees, managers, affiliate organizations or other representatives – cannot be held liable for loss or damage resulting directly or indirectly from the use of the material or inability to use the material, including the facilities or services offered through this website. Liability for direct or indirect loss or damage, including but not limited to lost profit or income, lost data and/or loss or damage due to third-party claims, will not be accepted. If the aforementioned exclusion of liability should fail to be proven valid in court, whether entirely or in part, liability on the part of New Heroes and its affiliates –including but not limited to its employees, managers, affiliate organisations or other representatives – will, in all cases, be limited to the amount paid by you, the User, to use the website, up to a maximum amount of € 1,000.
If any of the provisions of these General Terms and Conditions of Use are declared void or voidable, entirely or in part, or are otherwise found to be invalid, the remaining provisions will remain in full force. The provisions that are not legally valid or cannot be legally enforced will be replaced by provisions that approximate the intent of the provisions to be replaced, to the greatest extent possible.
New Heroes is affiliated with the trade association NRTO and has received its quality mark. Learning providers receive this quality mark when they comply with the NRTO standards for quality and professionality. A learning provider with a NRTO quality mark meets the criteria of the quality marks and certifications, established by an independent certifying organization. A learning provider with the NRTO quality mark is transparent about products and services, offers adequate services, has a professional conduct, knowledgeable employees and frequently measures customer satisfaction. New Heroes complies with the General Terms and Conditions of the NRTO and the terms and conditions of the NRTO Geschillencommissie (NRTO Disputes Board).
New Heroes reserves the right to amend the General Terms and Conditions of Use. The amendments will take effect as soon as the updated General Terms and Conditions have been posted on the website. These General Terms and Conditions were last amended on 27 October, 2020.