For professionals who want to achieve more.
You love making people happy. You know it’s not just that the customer is always right, but that happy customers are what make organizations thrive. But you know you can always learn, grown and give better service. The New Heroes Customer Happiness Learning Pathway will teach you everything you need to know to transform any customer experience into magic!
The Customer Happiness Learning Pathway consists of three courses: Customer Focus, Ready, Set, Pitch! and Communication.
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All kinds of factors play a role when people communicate. Do we know each other? What do we think of each other? What do I want from you and vice versa? And is the other person interested? You can learn how to communicate clearly and understandably. This exciting learning journey will help you.Continue reading
This online sales course focuses on consultative selling. Want to introduce a specific product to market? Or do you work for an organization and want to 'sell' your idea internally? If so, this learning journey is just what you need.Continue reading
We all feel the need to be helpful, when we work with with customers, guests, clients, visitors or consumers.
This online course is definitely for you when you want to lift your customer focus to the next level. You'll work on the basics of customer contact and customer-focused behavior. It's all about helping the customer in the best way possible.
Includes, among others, the topic of difficult customers.Continue reading
Clear communication and the best commercial advice will improve your customer satisfaction.
If you want to further your career and take these skills to a higher level, start the Learning Pathway Customer Happiness today!
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