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Online: Communicating

Let's improve our communicating skills

When you ask someone if they communicate well, you often get the answer: "I communicate just fine, but it's all those other people..." Communication in this course is not just about what you say, the message, but also about how that message is received. You will practice techniques such as active listening, summarizing, and probing. You will gain more insight into the role your voice, language, non-verbal communication, and body language play. Every conversation you have will improve and can make life easier.

Imagine you're sitting in a café talking to someone. You say something, and the other person responds. But at some point, the other person completely misunderstands you. The conversation takes a direction you didn't intend. It's a classic case of miscommunication. But you can do something about it.

  • Theme: Communication and interacton
  • Learn to clearly communicate your message
  • Reading time: 4 hours, exclusive of practice and assignments
  • Study time: 24 hours (estimated)
  • Total duration: 4-16 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

Do you notice that you sometimes stir up resistance, ask the wrong questions, or that people think you're vague? How your message is received naturally depends on how you express it, how the other person receives it, and in what environment and situation you find yourself. So take away from it what you can use, what's relevant to your specific situation. Here's a universal point: scientific research has revealed that on average just 30% of all our communication is determined by the spoken word. The rest is determined by nonverbal communication (35%) and the use of your voice (35%). Surprising? It sure is. This is also something you're going to work on in this communication skills course. The power of body language and nonverbal communication is explained in detail in this communication skills training course. We show you ways of how to cope with it with increased awareness. Communicating with the power of persuasion and ability to empathize is an art you can learn to master in this course.

A sneak preview

Here is a sneak preview of the chapters in this online course.


You now have an impression of the course. Let's get started.

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