Online: Understanding others

I want to understand other people's emotions and behavior

Words only make up a small part of the message. More than 70% of our communication is non-verbal and consists of facial expressions, posture, behavior, and intonation. Understanding body language is therefore crucial to understanding what the other person means. It helps prevent miscommunication.

Understanding others involves active listening, accurately interpreting body language, and mastering the art of summarizing. These are exactly the skills you will practice in this online course. By doing so, you will become a highly effective communicator, able to get more out of every conversation.

  • Theme: Communication and interacton
  • Combine verbal and non-verbal communication
  • Reading time: 2 hours, exclusive of practice and assignments
  • Study time: 12 hours (estimated)
  • Total duration: 2-6 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

A message is not only made up of what a person says. Voice and body language often tell you much more. By paying attention to these things, you will automatically understand the other person better. This course is intended for people who:

• want to learn to better understand other people's body language
• want to learn to summarize so that they can make sure they've correctly understood the other person
• want to gain skills for understanding others

This training is full of exercises and tasks that will help you in conversations not only with others, but also with yourself. You'll challenge yourself to truly change your behavior. You'll learn to influence and guide yourself. Your communication will improve. Rest assured, by focusing on yourself, you'll gain plenty of skills for better understanding people.


You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

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