Have you ever had to tell someone that there's just been a terrible accident or that someone is seriously ill? These thing will never take lightly.

Delivering bad news is never easy, "the perfect conversation" just doesn't exist.

In this learning jouney, you'll learn what steps to take, to manage delivering bad news in the best possible way. You'll also learn how to keep your emotions under control. That's what you'll be working on now.

You can do this!

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Online: Breaking bad news

How te deliver bad news about a serious illness, an accident or death

n life, everyone will experience death, illness, or an accident. Sometimes, you may need to tell someone about a serious illness, a loved one's accident, or even their death. This can be very difficult. It is important to know how to handle these situations and how to manage your emotions and the emotions of others.

This online course will teach you how to deliver sad news messages in a sensitive and compassionate way. You will learn how to choose the right words, how to be supportive, and how to help the person you are talking to cope with their grief.

  • Theme: Communication and interacton
  • Be the bearer of bad news in the best possible way
  • Reading time: 2 hours, exclusive of practice and assignments
  • Study time: 12 hours (estimated)
  • Total duration: 2-6 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

Have you ever had to tell someone that there's been a serious accident, that someone is gravely ill – or even worse – that someone has passed away? How did you handle it? This course is about delivering these types of difficult or sad news messages. News that you'd rather not have to deliver at all. Serious stuff. Delivering the worst possible news is always difficult and there's no such thing as "the perfect conversation." By following this course, you can at least make it easier for yourself. From the tools we provide, you'll choose what you need in your situation and your surroundings. That can vary from situation to situation

A sneak preview

Check out the sneak preview below. Explore a few chapters and you'll see that our journeys are engaging and activating: online learning can definitely be fun and exciting!


You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

Meet the master

Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.

Mieke van Bussel is the master behind this learning journey. Mieke is an experienced master in the area of communication and team coaching. She helps people to understand, and talk with, each other. Even when dealing with the most difficult of messages.

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