Online course: Communicate in a crisis

Sad news messages of the worst kind

What will I learn?
During this course, you'll learn what steps to take when delivering shocking news. You'll discover what effect it has on you, prepare yourself for the sad news message conversation, and identify your role when delivering shocking news. You'll also learn how to deal with the emotions that come with delivering such news and how to move on further.

Every situation when delivering difficult news is different and requires a different approach. You'll learn how best to deal with each separate situation. Should you deliver the news in one long or short blow? To begin, you'll practice delivering a "normal" bad news conversation. For example, telling your spouse that several valuables were stolen from their car. That's definitely not the same as telling someone that a loved one has passed away or is seriously ill. However, it's really good practice and will help in working your way up to the more difficult exercises in this course..

What will I do?
Whenever you've to deliver a sad news message, it's almost always unexpected. That's why you form a contingency plan in this course. . It's a way to prepare yourself for certain situations and how to handle and react to them. Emotions play a big role when having to deliver news regarding a serious accident, illness, or a death announcement of a loved one. Are you able to recognize and deal with the emotions of others? How do you yourself handle the shock? And the shock of others? When delivering sad news messages, it's important to have your own emotions under control and to put them aside. Perhaps you're someone who doesn't show emotions. That's possible, but you undoubtedly have them and so do others! So how do you deal with them? You'll be working on that and more during this course. A course which will close with attention for aftercare.