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Online: Communicate in a crisis

I want to be able to tell someone the worst possible news.

At some time or another, everyone is confronted with death, a illness, or an an accident. You may find yourself in a situation where you've to tell that someone is seriously ill, a loved one has had a serious accident, or even worse, that someone has passed away. It's definitely not easy, so how do you deal with these kinds of sad news messages? How do you deal with your emotions and those of others? Everyone has emotions, whether you're used to showing them or not. Do you want to be better prepared to deliver these types of sad news messages? It's possible. Just follow this learning journey.

Theme: Communication and interacton
Duration: 2 hours
Spread out over 2-6 weeks
Be the bearer of bad news in the best possible way

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For whom?
What and how

Delivering a sad news message

Have you ever had to tell someone that there's been a serious accident, that someone is gravely ill – or even worse – that someone has passed away? How did you handle it? This course is about delivering these types of difficult or sad news messages. News that you'd rather not have to deliver at all. Serious stuff. Delivering the worst possible news is always difficult and there's no such thing as "the perfect conversation." By following this course, you can at least make it easier for yourself. From the tools we provide, you'll choose what you need in your situation and your surroundings. That can vary from situation to situation

Sad news messages of the worst kind

What will I learn?
During this course, you'll learn what steps to take when delivering shocking news. You'll discover what effect it has on you, prepare yourself for the sad news message conversation, and identify your role when delivering shocking news. You'll also learn how to deal with the emotions that come with delivering such news and how to move on further.

Every situation when delivering difficult news is different and requires a different approach. You'll learn how best to deal with each separate situation. Should you deliver the news in one long or short blow? To begin, you'll practice delivering a "normal" bad news conversation. For example, telling your spouse that several valuables were stolen from their car. That's definitely not the same as telling someone that a loved one has passed away or is seriously ill. However, it's really good practice and will help in working your way up to the more difficult exercises in this course..

What will I do?
Whenever you've to deliver a sad news message, it's almost always unexpected. That's why you form a contingency plan in this course. . It's a way to prepare yourself for certain situations and how to handle and react to them. Emotions play a big role when having to deliver news regarding a serious accident, illness, or a death announcement of a loved one. Are you able to recognize and deal with the emotions of others? How do you yourself handle the shock? And the shock of others? When delivering sad news messages, it's important to have your own emotions under control and to put them aside. Perhaps you're someone who doesn't show emotions. That's possible, but you undoubtedly have them and so do others! So how do you deal with them? You'll be working on that and more during this course. A course which will close with attention for aftercare.

In this learning journey, you'll discover:

how to deliver the worst news possible
which steps to take and how to prepare yourself
how to keep your own emotions under control

A sneak preview

Check out the sneak preview below. Explore a few chapters and you'll see that our journeys are engaging and activating: online learning can definitely be fun and exciting!

Sounds exciting?

You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

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Meet the master

Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.

Mieke van Bussel is the master behind this learning journey. Mieke is an experienced master in the area of communication and team coaching. She helps people to understand, and talk with, each other. Even when dealing with the most difficult of messages.

Mieke van Bussel

What is New Heroes?

We are New Heroes. We support lifelong learning. You can make unlimited use of our online courses, for a low, fixed monthly fee.

We understand you want to get from A to B. We're not here to hold your hand, but to encourage you. Not as a coach, but as a supporter. Not with "boring" training courses, but with exciting learning journeys. You're responsible for making sure you can get started with your new skills today.

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Our story

New Heroes is a partner of Schouten & Nelissen

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