Online: Attentive listening

I want to improve my listening skills.

Effective listening isn't just about hearing what the other person says; it's also about understanding and how you respond. Do you give the other person a chance to finish speaking? Do you encourage them by applying the LSD principle (Listen, Summarize, Dig deeper)? Active listening involves motivating the other person, maintaining eye contact, and interpreting your conversation partner's facial expressions and body language.

In the course 'Attentive Listening', you will learn:

  • How to listen effectively on various levels.
  • How to adopt an engaged listening posture.
  • Recognizing the underlying message in someone's words.

This course is also a part of the Learning pathway 'Effective Career Conversations'.

  • Theme: Social skills
  • Avoid misunderstandings and miscommunication
  • Reading time: 2 hours, exclusive of practice and assignments
  • Study time: 12 hours (estimated)
  • Total duration: 2-6 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

In this course 'Attentive Listening' you'll gain insights into the four primary levels of listening:

  • Not listening
  • Self-centered listening
  • Active listening
  • Deep listening

You will engage in exercises that teach you how to pay attention to others and observe effectively. This will enable you to have more productive conversations in the future that truly benefit both you and your conversation partners.

Additionally, you'll learn about annoying habits such as interrupting, one-upping, finishing sentences, or rushing someone. You will also discover how to adopt an active listening posture.

When can I open my mouth again?

Listening isn't actually that difficult. What's much harder is keeping your mouth shut. We often listen poorly because we want to talk ourselves. However, attentive listening can provide you with valuable information and prevent misunderstandings. When you listen well, you acknowledge the other person and their reality. This demonstrates your willingness to adapt to changes and showcases your involvement.

Attentive listening

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