Creating an unforgettable guest experience
A broker's office, a restaurant, a dental clinic: being hospitable is more than meeting customer expectations. It's about how to differentiate yourself from others in the same field. How to wow your customers. How to exceed expectations. Not only by leaving a good first impression or creating a positive customer experience, but also by wowing your clients in the time between hello and goodbye. That is when you are, or can be, the ultimate host!
Start this learning journey and learn what hospitality is and how to create an impact. Examine why you do what you do, what holds you back and how you distinguish yourself. And finally: take the last and most important step to wow your customers: just do it!
Already have a New Heroes Academy account? Sign in here.
This learning journey tells you all about hospitality. A service that not only applies to restaurants or hotels, but applies to anyone that interacts with customers. Plumbers, sales people, receptionists, tour guides, taxi drivers or hairdressers. A great customer experience is what distinguishes you from others.
We're assuming that you already know that being an attentive listener is required, as well as asking the right questions and displaying a welcoming attitude. Those are the basics of customer oriented behavior. This online course takes it a step further.
Customers appreciate personal attention, sincere interest and a warm and welcoming attitude. What do you contribute to your companies' customer service? What is the impact you make and how can you differentiate from others? Find out in this course.
You now have an impression of the learning journey. Want to know how to wow your customers? Let's get started.
Esther Vijverberg inspired and created this learning journey. She thinks that hospitaly is not just something you can expect in a hotel or restaurant. A great customer service applies to any organization, because that's how you differentiate yourself and create a lasting positive experience for your guests, your relations, your employees or buyers.
Esther is knowledgable, skilled and experienced when it comes to being the ultimate host. She is the owner of Be My Guest Trainingen. Have a look at her website.
Creativity is a skill you can learn. Find genius solutions to everyday problems. Streamline your brain for a new era where conceptual thinkers are ahead of everybody else.Continue reading
All kinds of factors play a role when people communicate. Do we know each other? What do we think of each other? What do I want from you and vice versa? And is the other person interested? You can learn how to communicate clearly and understandably. This exciting learning journey will help you.Continue reading
We all feel the need to be helpful, when we work with with customers, guests, clients, visitors or consumers.
This online course is definitely for you when you want to lift your customer focus to the next level. You'll work on the basics of customer contact and customer-focused behavior. It's all about helping the customer in the best way possible.
Includes, among others, the topic of difficult customers.Continue reading