Online: Dealing with difficult people

Stop toxic people from draining your energy

Dealing with challenging individuals can often drain your energy. However, there are strategies to effectively handle such situations. One approach is to reframe the situation by altering your perspective. Another is to guide the person towards more desirable behavior. Additionally, gaining a fresh perspective on the other person's actions can be beneficial. This course provides you with a range of techniques to address these challenges.

In this course Dealing with Difficult People, you will learn:

  • How to shift your thoughts regarding specific situations.
  • How to examine your recurring core beliefs.
  • Techniques for reading and influencing others' behavior.
  • The principles underlying the Rose of Leary.
  • How to utilize the Rose of Leary as a communication model to enhance collaboration.


  • Understand emotional and response patterns
  • Change your perspective
  • Reading time: 4 hours, exclusive of practice and assignments
  • Study time: 24 hours (estimated)
  • Total duration: 4-16 weeks

New Heroes Academy, Unlimited learning for your organization

  • Customized solutions for your organization
  • Assistence with implementation and activation
  • Communication & Interaction
  • Teambuilding & Leadership skills
  • Personal effectiveness
  • Vitality & Resilience

In this course, you will learn how to effectively deal with individuals whom you perceive as exhibiting challenging behavior. You will develop the skills to understand and influence their actions. This will be achieved by enhancing your emotional control, reshaping your thoughts about specific situations, and adjusting your own behavior accordingly. Gain insight into why you find certain behaviors difficult and adopt a more compassionate approach when dealing with challenging individuals.

Rose of Leary

Explore the action-reaction patterns of the Roos van Leary. Once you master this communication model, you will be able to communicate more effectively and effortlessly influence the behavior of others. As a result, dealing with irritating behavior will no longer drain your energy, and the relationship will improve.


  • Fixed thought patterns
  • Body language
  • Putting things into perspective
  • Rose of Leary communication model

A sneak preview...

Please click on the chapters below to get a preview of the course content.

Dealing with difficult people

You've now got a glimpse of this course. Take action and get started!

Recommendations for courses that are in line with your interests
integrated coach coaching combipakket

Giving feedback

Giving feedback can be challenging. In this training, you will learn how to effectively and appropriately express your opinion about desired or undesired behavior. You will acquire skills to improve relationships and support others in their personal growth.

Continue reading

Receiving feedback

Feedback is a gift. Because good feedback can lead to mutual respect, effective collaboration, clarity, improved performance, and reduced stress. In this course, you will learn how to handle feedback in a constructive manner.

Continue reading


Afraid of hurting others with your honest opinion? There are ways to express who you are, what you think, and what you want without hurting others. In this online course, you will learn how to respectfully voice your opinion.

Continue reading


To give you the best possible experience, this site uses cookies. By clicking 'Allow all cookies', you agree to the placement and use of cookies on your device. For more information, please read our privacy and cookie policy.

Do you have a question?