Delivering difficult messages with finesse.
Delivering bad news, sometimes you have to do it too. Your six-year-old daughter's dog got run over, you have to tell your parents that you aren't going back to school, or you have to let an employee go. Do you dread these types of conversations and keep putting them off? Or do you deliver bad news bluntly? Many people will put off a difficult conversation as long as possible and have trouble finding their words when the time comes. Sound familiar? This learning journey will make communicating bad news easier.
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A statement like "We're going to eat an hour later" can be very upsetting to some people. Can you imagine what a sentence like "I'm leaving you" would do? No one enjoys delivering bad news. A bad news conversation comes in many shapes and sizes, in both work and private situations. In this training you will learn how to deliver bad news in a less upsetting way. Bad news is still bad news. It's never going to be pleasant to tell someone bad news. After following this course it'll just be a bit easier. Drawing on the right mix of technique, tactics and empathy, this learning journey is for anyone who has to break bad news.
You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.
Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.
Lily Dorland is the master behind this training. Lily is an enthusiastic master and ambassador of open communication She likes to take people on a journey of discovery into the possibilities of their own thoughts, feelings, and behavior.
We are New Heroes. We support lifelong learning. Here you can make unlimited use of our online courses, for a low, fixed monthly fee.
We understand you want to get from A to B. We're not here to hold your hand, but to encourage you. Not as a coach, but as a supporter. Not with "boring" courses but with exciting learning journeys. You're responsible for making sure you can get started with your new skills today.
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New Heroes is a partner of Schouten & Nelissen
We also have various other learning journeys in store for you that fit your interests:
Giving feedback is difficult. In this learning journey you will do exercises that will help you give feedback about desired and undesired behavior in an effective and appropriate manner. You will learn to improve relationships and support others in their development.Continue reading
Start your first month now for a mere €1 and a little courage!