I'm curious: have you ever had to deliver an really upsetting news to someone. And how did you do it? ... It was tough, right?

Well this learning journey can help you with that. You'll start with five steps that will make it a lot easier for you to deliver bad news. You'll learn how to keep your emotions under control and how to deliver a heavy message in a clear, concise way. This will make it a lot less unsettling for you and the person you're talking to.

It'll never be pleasant, but you can at least make it a little easier. Good luck!

Bad news

Delivering difficult messages with finesse.

Delivering bad news, sometimes you have to do it too. Your six-year-old daughter's dog got run over, you have to tell your parents that you aren't going back to school, or you have to let an employee go. Do you dread these types of conversations and keep putting them off? Or do you deliver bad news bluntly? Many people will put off a difficult conversation as long as possible and have trouble finding their words when the time comes. Sound familiar? This learning journey will make communicating bad news easier.

  • Make breaking bad news a little bit easier
  • Deliver bad news with finesse
  • The right mix of technique, tactics, and empathy
  • Certificate upon completion

Unlimited courses for €9.95 a month!

  • Start this course now or pick another one you like
  • Start your first month for just €1
  • Subscriptions can be cancelled each month
  • Learn wherever and whenever you want

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Breaking bad news

A statement like "We're going to eat an hour later" can be very upsetting to some people. Can you imagine what a sentence like "I'm leaving you" would do? No one enjoys delivering bad news. A bad news conversation comes in many shapes and sizes, in both work and private situations. In this training you will learn how to deliver bad news in a less upsetting way. Bad news is still bad news. It's never going to be pleasant to tell someone bad news. After following this course it'll just be a bit easier. Drawing on the right mix of technique, tactics and empathy, this learning journey is for anyone who has to break bad news.

  • 3 to 4 weeks completion time
  • 90 minutes of self study
  • 7 chapters

Sound exciting?

You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

Meet the master

Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.

Lily Dorland is the master behind this training. Lily is an enthusiastic master and ambassador of open communication She likes to take people on a journey of discovery into the possibilities of their own thoughts, feelings, and behavior.

New Heroes: what is it?

We are New Heroes. We support lifelong learning. Here you can make unlimited use of our online courses, for a low, fixed monthly fee.

We understand you want to get from A to B. We're not here to hold your hand, but to encourage you. Not as a coach, but as a supporter. Not with "boring" courses but with exciting learning journeys. You're responsible for making sure you can get started with your new skills today.

Become a New Hero. Join the club.





New Heroes is a partner of Schouten & Nelissen

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Unlimited courses for €9.95 a month!

Start your first month now for a mere €1 and a little courage!

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