Access to your camera and microphone

With the screen below you can check whether your camera and microphone settings are set for our video assignments.

If you see yourself in the screen, you are ready to get started with your video assignment. Do not forget to refresh your assignment page to ensure that the settings also work for that page.

Instructions

 Chrome

  1. Click on the webcam icon on the right side of the URL bar.
  2. Adjust the settings by clicking 'always access' in the pop-up.
  3. Click F5 (Windows) or Cmd/R (Apple) to refresh the page.
  4. You see yourself in the screen above.
  5. Go back to your assignment and click F5 (Windows) or Cmd/R (Apple) to refresh the page.

Note: If you use a Chrome device at work or school, the network administrator can configure camera and microphone settings for you. In that case you cannot change it here.

 Safari

  1. Reload the webpage
  2. Check 'Allow' in the pop-up menu
  3. Continue with the video assignment

If a pop-up menu does not appear:

  1. Go to the assignment, select 'Safari' in the top menu and select 'Preferences'
  2. A new pop-up menu appears. Select 'Websites' 
  3. Select 'Camera' in the list on the left. Switch to 'Allow' for New Heroes.
  4. Select 'Microphone' in the list on the left. Switch to 'Allow' for New Heroes.
  5. Close the pop-up screen and reload the page.
  6. You can continue with your assignment. 

 Edge

If Flash is not installed yet

  • You will see a notification in the screen above.
  • Click Install to install Flash.
  • You will see a message in the screen above after installation.
  • Check Allow and remember.
  • You see yourself on screen.
  • Go back to your assignment and click F5 to refresh the page.

 Firefox

  • Open Firefox.
  • Go to the assignment where you want to use your video.
  • Click on the i-icon, on the left in the URL bar.
  • Tick ​​'Remember this decision' and then allow (for camera and microphone)
  • You see yourself in the screen above.
  • Adjust the settings and click F5 (Windows) or Cmd/R (Apple) to refresh your page.

Does none of the above work? Do you have a camera on your computer and does your computer meet the system requirements?

Please contact us via 0031 (0)418 - 682 888 or info@newheroes.com.

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