Take the test to find out which learning journey is a perfect fit for you. Dutch Design serves as a blueprint for our educational approach. Read more...
How their personal development leads to better team results.
Skills such as setting boundaries, communicating and working together, have an immediate effect on the results of your team. Only when you're aware of the available resources for employee development, you can help your team members excel. Contented and satisfied team members have a positive influence on the team achievements. And that's what we call a win-win situation.
Create 'raving fan' customers
We all feel the need to be helpful, when we work with with customers, guests, clients, visitors or consumers.
This online course is definitely for you when you want to lift your customer focus to the next level. You'll work on the basics of customer contact and customer-focused behavior. It's all about helping the customer in the best way possible.
Includes, among others, the topic of difficult customers.
Our communication skills could certainly be improved.
All kinds of factors play a role when people communicate. Do we know each other? What do we think of each other? What do I want from you and vice versa? And is the other person interested? You can learn how to communicate clearly and understandably. This exciting learning journey will help you.
I want to learn to align my strategy to the person I'm dealing with.
All around us people use their influencing skills all the time. Most of the time, this is an unconscious process. Would you also like to increase your influence? This learning journey will help you to exercise more influence in different situations, both in your private and work life.
I want to improve my listening skills.
Nearly everyone thinks that he or she is a good listener. But is that really the case? In this learning journey, you'll practice giving your attention to the other person, make close observations and "listen" to other people's body language. Learn to lend a listening ear in this learning journey!
I want to understand what other people mean.
Miscommunication is something we've all experienced. This learning journey is going to help you to prevent it. You'll practice understanding people and their body language. You'll work on your nonverbal communication skills and the art of summarizing.
I want to ask better questions.
Do you want to get more out of your communication? Learn to ask more open questions more often. Asking open questions will give you room to reflect and to deepen your thoughts. In this learning journey you'll discover how to get further by asking the right questions, take less information for granted, and become a better conversation partner.
I want to get better at observing, interpreting, and drawing conclusions.
Communication problems come in all different shapes and sizes. Do you have the feeling that you don't always correctly interpret what other people are saying? Or do you want to communicate more clearly yourself so that you'll be better understood? Then this is the learning journey for you. Let there be no misunderstanding about that!
I want my body to speak the same language as my lips.
It's been proven that simply taking on a powerful posture can help you to feel more confident. In this non-verbal communication course, you'll learn all about this and gain other insights into effective body language. Discover the power of body language, and learn how you can use it more effectively yourself and better understand it in others.
I want to improve my presentation skills.
A lecture, speech, address, or presentation. We all have to speak in public at some point in our lives. This learning journey will give you the building blocks to succeed in this. After completing it you will be well prepared and have control over your nervousness.
How can I spend less energy dealing with difficult people?
Difficult people. How can you deal with them? What one person experiences as difficult, someone else might find totally okay. How can this be? This learning journey will help you on the way to a more fruitful and pleasant working relationship with the difficult people around you.
How do I start a discussion about a difficult issue?
Most likely everyone has had to deal with difficult colleagues sometime. How can you communicate effectively with colleagues in order to improve an irritating situation? This is what you'll find out in this learning journey.
There are constructive ways to give feedback.
Giving feedback is difficult. In this learning journey you will do exercises that will help you give feedback about desired and undesired behavior in an effective and appropriate manner. You will learn to improve relationships and support others in their development.
I want to learn how to benefit from feedback.
Feedback is a gift. Why? Because it allows for mutual respect, good collaboration, clarity, trust, better performance, and stress reduction. During this learning journey, you'll learn the art of accepting constructive criticism.
I want to learn how to praise myself and others.
Receiving compliments and accepting compliments is quite a challenge for a lot of people. In this course you learn the ins and outs of giving and receiving compliments. Well done!
What am I going to talk about?
Many people find it difficult to make small talk - in fact, nine out of ten people! During this learning journey, you'll get tips to on how to make conversation with strangers, without feeling uncomfortable.
How do I do that?
Breaking bad news. It's never pleasant, but after this learning journey it should be a little bit less difficult. In this learning journey, you'll work through five steps that will make delivering bad news a little bit easier.
I want to sell convincingly.
How do you tell your story in a nutshell and grab the other person's attention? Step into the elevator and take your product, service, idea, or innovation to the next level with the perfect elevator pitch and sales presentation.
I want to be able to tell someone the worst possible news.
Breaking shocking news is never easy. The way you deliver the message can really make a difference. You'll focus on how to do just that in this course.
When your relationship is not a bed of roses, communicating is essential
Do you want to raise a sensitive issue with your partner? Learn how to bring it up, how to cope with difficult reactions, and how to keep the conversation going.
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