Take the test to find out which learning journey is a perfect fit for you. Dutch Design serves as a blueprint for our educational approach. Read more...
Create 'raving fan' customers
We all feel the need to be helpful, when we work with with customers, guests, clients, visitors or consumers.
This online course is definitely for you when you want to lift your customer focus to the next level. You'll work on the basics of customer contact and customer-focused behavior. It's all about helping the customer in the best way possible.
Includes, among others, the topic of difficult customers.
I want to learn to align my strategy to the person I'm dealing with.
All around us people use their influencing skills all the time. Most of the time, this is an unconscious process. Would you also like to increase your influence? This learning journey will help you to exercise more influence in different situations, both in your private and work life.
I want to improve my listening skills.
Nearly everyone thinks that he or she is a good listener. But is that really the case? In this learning journey, you'll practice giving your attention to the other person, make close observations and "listen" to other people's body language. Learn to lend a listening ear in this learning journey!
I want to understand what other people mean.
Miscommunication is something we've all experienced. This learning journey is going to help you to prevent it. You'll practice understanding people and their body language. You'll work on your nonverbal communication skills and the art of summarizing.
I want to ask better questions.
Do you want to get more out of your communication? Learn to ask more open questions more often. Asking open questions will give you room to reflect and to deepen your thoughts. In this learning journey you'll discover how to get further by asking the right questions, take less information for granted, and become a better conversation partner.
I want to get better at observing, interpreting, and drawing conclusions.
Communication problems come in all different shapes and sizes. Do you have the feeling that you don't always correctly interpret what other people are saying? Or do you want to communicate more clearly yourself so that you'll be better understood? Then this is the learning journey for you. Let there be no misunderstanding about that!
I want my body to speak the same language as my lips.
It's been proven that simply taking on a powerful posture can help you to feel more confident. In this non-verbal communication course, you'll learn all about this and gain other insights into effective body language. Discover the power of body language, and learn how you can use it more effectively yourself and better understand it in others.
What am I going to talk about?
Many people find it difficult to make small talk - in fact, nine out of ten people! During this learning journey, you'll get tips to on how to make conversation with strangers, without feeling uncomfortable.
I want to improve my sales skills.
This online sales course focuses on consultative selling. Want to introduce a specific product to market? Or do you work for an organization and want to 'sell' your idea internally? If so, this learning journey is just what you need.
I want to sell convincingly.
How do you tell your story in a nutshell and grab the other person's attention? Step into the elevator and take your product, service, idea, or innovation to the next level with the perfect elevator pitch and sales presentation.
What motivates another person?
In order to understand people correctly, it's useful to know what's going on inside of them. In this learning journey you will learn how to look at others in various ways and increase your compassion.
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