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Discussing sexual misconduct, bullying and cyber harassment
Disrespect for, or violation of someone's personal boundaries happens quite often, unfortunately. At work, in a store, on the streets. Whether you are a managing director, an employee, a volunteer. This online course is about recognizing behavior that is boundary-crossing. Learn how to prevent (sexual) harassment and (cyber) bullying and do something about it. Protect yourself and create a safe environment.
I want to reduce distractions
Do you struggle to maintain focus when performing tasks? Gain control over distractions and achieve more in less time! This course will help you exert more influence over situations, both in your personal life and at work.
How their personal development leads to better team results.
Effective teamwork skills impact team results. Awareness of available resources aids in supporting employee development for team members to excel. Contentment and satisfaction among team members contribute to overall team achievements, creating a win-win scenario.
Create 'raving fan' customers
Whether you work with customers, guests, clients, visitors, or consumers, our goal is to provide excellent service to all. Taking your customer service to an even higher level? It's all about helping the customer as best as possible. So, are you ready to better serve your customers?
Leadership styles and how to find your own
Unnecessary errors, missed deadlines, and unachieved goals. As a manager, you naturally want to prevent these. In fact, you want to bring out the best in your employees. With situational leadership, you recognize what your employee needs to further their development.
Includes the leadership styles, delegating, supporting, guiding and leading.
Would you rather lead, or be led?
There are over one million people in the Netherlands who are in a leadership position. You are considering whether you want to be a part of that group, continue in your current role, or distance yourself from it. This course will help you find an answer to the question: "Is leadership really something for me?
Identify stress in others and deal with it effectively
How do you respond to someone close to you who shows signs of stress overload? Learn how to recognize, identify, and discuss another person's stress levels.
Relaxation techniques for instant stress relief
You'll never be completely stress-free, but you CAN learn ways of relieving stress. You're the only one who can put relaxation back into your life. Teach yourself some basic first aid for stress.
I want my team to achieve better results
As a manager focused on achieving results, you entrust the execution to your employees who have the freedom to handle it in their preferred manner within the agreed-upon guidelines. This course will provide you with comprehensive insights into this management approach.
I want the antidote.
As a manager, you have likely encountered difficult employees. Would you like to learn how to let go of that irritation and still bring out the best in them? After completing this online course, you will have the tools to handle such situations effectively.
Manage without letting your emotions get the best of you
In your management role you regularly have to deal with emotions in the workplace. Are you a manager that prefers to avoid conflict? RET (Rational Effectiveness Training) is an approach that can help you get a handle on things.
I want to improve my listening skills.
Almost everyone believes they are good listeners, but is that really the case? In this online course, you will practice giving your full attention to others, sharpen your observation skills, and "listen" to the body language of others.
How to give valuable and constructive feedback
Giving feedback can be challenging. In this training, you will learn how to effectively and appropriately express your opinion about desired or undesired behavior. You will acquire skills to improve relationships and support others in their personal growth.
I want to learn how to benefit from feedback.
Feedback is a gift. Because good feedback can lead to mutual respect, effective collaboration, clarity, improved performance, and reduced stress. In this course, you will learn how to handle feedback in a constructive manner.
I want to ask better questions.
Discover in this course how asking effective questions can help you gain more knowledge and become a better conversationalist. Why? Open-ended questions provide more room for reflection and prevent you from making assumptions.
I want to get better at observing, interpreting, and drawing conclusions.
Do you feel like you don't always interpret what others say correctly? Or do you want to communicate more clearly to ensure better understanding? Then this course is definitely for you. Let there be no misunderstanding about it.
Verbal and non-verbal communication
It has been proven that simply adopting a powerful posture already helps you feel more confident. In this online course, you will discover the power of body language and learn to use it more effectively with others. It's like speaking with your body.
How to talk about sensitive subjects
Do you ever get annoyed by a colleague's attitude? Speaking your mind with the right impact can help improve an irritating situation. In this course, you will discover how to effectively handle your colleague(s).
I want to learn how to praise others, and myself
Receiving compliments and accepting compliments is quite a challenge for a lot of people. In this course you will discover the secret behind giving and receiving compliments. Well done!
From awkward silences to flowing conversation
Nine out of ten people find it challenging to initiate small talk conversations. After this online course, you will confidently engage in conversations with strangers without feeling uncomfortable, even without a specific topic.
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