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I want to improve my mental focus
When you experience problems keepings focused on the task ahead it's time to start this course. You'll learn how to take focused action on what's most important to you, and take action aligned with your priorities.
How their personal development leads to better team results.
Skills such as setting boundaries, communicating and working together, have an immediate effect on the results of your team. Only when you're aware of the available resources for employee development, you can help your team members excel. Contented and satisfied team members have a positive influence on the team achievements. And that's what we call a win-win situation.
Create 'raving fan' customers
We all feel the need to be helpful, when we work with with customers, guests, clients, visitors or consumers.
This online course is definitely for you when you want to lift your customer focus to the next level. You'll work on the basics of customer contact and customer-focused behavior. It's all about helping the customer in the best way possible.
Includes, among others, the topic of difficult customers.
For better results, more motivation and less frustration.
Unnecessary mistakes, missed deadlines and unmet targets; as a manager, this is what you want to avoid. Better yet, you want to get the best out of your team members. With situational supervision, you can recognize what your team members need in order to develop themselves.
Includes the leadership styles, delegating, supporting, guiding and leading.
Is management right for me?
With the right training, anyone can either become a leader or become a better one. For those who occasionally fantasize about leadership, those who are looking to improve their skills, or those who are considering stopping as manager: this learning journey is a good point of departure for you to reach a decision.
I’ve noticed you’ve been under pressure lately.
How do you respond to someone close to you who shows signs of stress overload? Learn how to recognize, identify, and discuss another person's stress levels.
First aid for treating stress.
In this learning journey you'll be administering first aid for Stress SOS. Learn to bring more balance into your life and give yourself more peace of mind.
I want results with my people.
As a result–oriented manager, instead of focussing on the details of the task, you allow your employees the freedom - within an agreed framework - to approach and accomplish it as they see fit. In this learning journey, you will learn all about this way of managing.
I want the antidote.
As a manager, you probably have to deal with a difficult employee from time to time. Would you like to know how to let go of your irritation and even think: "What does this employee need from me? What can I do as a manager to support this employee?" After completing this learning journey you will know how to deal with this nuisance.
Manage without getting in the way of yourself.
In your management role you regularly have to deal with emotions in the workplace. Are you a manager that prefers to avoid conflict? RET (Rational Effectiveness Training) is an approach that can help you get a handle on things.
I want to improve my listening skills.
Nearly everyone thinks that he or she is a good listener. But is that really the case? In this learning journey, you'll practice giving your attention to the other person, make close observations and "listen" to other people's body language. Learn to lend a listening ear in this learning journey!
There are constructive ways to give feedback.
Giving feedback is difficult. In this learning journey you will do exercises that will help you give feedback about desired and undesired behavior in an effective and appropriate manner. You will learn to improve relationships and support others in their development.
I want to learn how to benefit from feedback.
Feedback is a gift. Why? Because it allows for mutual respect, good collaboration, clarity, trust, better performance, and stress reduction. During this learning journey, you'll learn the art of accepting constructive criticism.
I want to ask better questions.
Do you want to get more out of your communication? Learn to ask more open-ended questions more often. Asking open-ended questions will give you room to reflect and to deepen your thoughts. In this learning journey you'll discover how to get further by asking the right questions, take less information for granted, and become a better conversation partner.
I want to get better at observing, interpreting, and drawing conclusions.
Communication problems come in all different shapes and sizes. Do you have the feeling that you don't always correctly interpret what other people are saying? Or do you want to communicate more clearly yourself so that you'll be better understood? Then this is the learning journey for you. Let there be no misunderstanding about that!
I want my body to speak the same language as my lips.
It's been proven that simply taking on a powerful posture can help you to feel more confident. In this non-verbal communication course, you'll learn all about this and gain other insights into effective body language. Discover the power of body language, and learn how you can use it more effectively yourself and better understand it in others.
How do I start a discussion about a difficult issue?
Most likely everyone has had to deal with difficult colleagues sometime. How can you communicate effectively with colleagues in order to improve an irritating situation? This is what you'll find out in this learning journey.
I want to learn how to praise myself and others.
Receiving compliments and accepting compliments is quite a challenge for a lot of people. In this course you learn the ins and outs of giving and receiving compliments. Well done!
What am I going to talk about?
Many people find it difficult to make small talk - in fact, nine out of ten people! During this learning journey, you'll get tips to on how to make conversation with strangers, without feeling uncomfortable.
For anyone who wants to learn how to make mistakes.
Do you make (excessively) high demands on yourself? Or on other people around you? Perhaps you feel responsible for everything and everyone? If so, this learning journey is just what you need.